Returns & Exchanges
We want you to love your Yaks, but if they aren't quite right, you can return or exchange any unworn items within 30 days of delivery. Our process is designed to be as sustainable and straightforward as possible to ensure your comfort and satisfaction.
Register Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Choose Your Method
Select whether you would like a size exchange, store credit, or a full refund to your original payment method.
Pack and Label
Reuse the original eco-friendly packaging if possible, and attach the pre-paid digital QR code or printed label provided by our portal.
Drop It Off
Take your parcel to your nearest designated drop-off point; once received at our warehouse, we will process your request within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing